Last updated: September 2026

1. General Terms

1.1. Company Information

This website is operated by Idônea Unipessoal, Lda., with registered office at Rua Senhora das Mercês, No. 24, 9680-463 Ponta Garça, São Miguel, Azores, Portugal, corporate tax identification number 516 266 039.

By using this website or making a reservation through it, the user confirms that they have read and accepted these Terms and Conditions, as well as the applicable Privacy Policy.

1.2. Services

Through this website, Idônea provides information and services relating to:

• accommodation;

• dining experiences;

• wine experiences;

• other services and experiences made available by Idônea.

The specific terms applicable to each reservation are set out below.

1.3. Reservations Through Third Parties

These terms apply to reservations made directly through the Idônea website.

Reservations made through booking platforms, travel agencies or other intermediaries may be subject to the specific terms and conditions presented by the respective booking channel.

2. Booking and Cancellation Policy

At Idônea, each reservation is carefully prepared to provide our guests and visitors with a special experience.

The conditions below have been established to ensure clarity and transparency and apply to reservations made directly through the Idônea website.

By making a reservation, the guest or customer confirms that they have read, understood and accepted the booking and cancellation conditions applicable to the accommodation or experience reserved.

2.1. Accommodation Reservations

Payment

Full payment for the reservation is required at the time of booking online.

Cancellation

Cancellation made 21 days or more before the check-in date

The reservation may be cancelled without penalty and the guest will receive a full refund of the amount paid.

Cancellation made less than 21 days before the check-in date

The reservation becomes non-refundable and no refund will be issued.

Cancellation requests must be submitted in writing by email to info@idonea.pt.

The date and time on which the cancellation request is received by Idônea will determine whether the cancellation falls within the free cancellation period.

Changes to Reservation Dates

Requests to change the dates of a reservation made 21 days or more before check-in may be accepted once, subject to availability.

The change will be subject to the rates applicable to the new dates:

• if the new dates have a higher rate, the guest will be charged the difference;

• if the new dates have a lower rate, the difference will be refunded.

A date change will only be considered confirmed once written confirmation has been received from Idônea.

Requests to change dates made less than 21 days before check-in may not be possible, and the reservation will remain subject to the applicable non-refundable conditions.

No-Show

If the guest does not arrive on the scheduled check-in date without prior notice to Idônea, the reservation will be considered a no-show and no refund will be issued.

Early Departure or Reduction of Stay

If the guest decides to shorten their stay after check-in, the amount corresponding to the unused nights will not be refunded.

3. Dining Reservations

The Idônea dining experience is a Farm-to-Table gastronomic experience prepared using products from the farm and other carefully selected ingredients.

Payment

Full payment for the dining experience is required at the time of booking online.

By making a reservation, the customer confirms that they have read, understood and accepted the applicable booking and cancellation conditions.

Cancellation

Cancellation made up to 72 hours before the start of the dinner

The reservation may be cancelled without penalty and the amount paid will be refunded in full.

The refund will be made using the same payment method used for the reservation, unless this is technically impossible. In such cases, Idônea will contact the customer to agree on an alternative refund method.

Cancellation made less than 72 hours before the start of the dinner

The reservation becomes non-refundable and no refund will be issued.

Cancellation requests must be submitted in writing by email to info@idonea.pt.

Changes to the Reservation Date

Requests to change the date of the dinner may be made up to 72 hours before the start of the experience, subject to Idônea’s availability.

A date change will only be considered confirmed once written confirmation has been received from Idônea.

Minimum Number of Participants

A minimum of 6 participants is required for the dining experience to take place.

If the minimum number of participants is not reached, Idônea will contact the customer in advance, whenever possible, to discuss the possibility of transferring the reservation to another available date.

If a suitable alternative date cannot be found, the amount paid will be refunded in full.

No-Show

If the customer does not attend the reserved dinner without prior notice to Idônea, no refund will be issued.

4. Wine Experience Reservations

The wine experience consists of a guided tasting of Portuguese and Azorean wines, accompanied by selected products, as described on the relevant page of the website.

Payment

Full payment for the wine experience is required at the time of booking online.

The wine experience starts at 3:00 PM.

By making a reservation, the customer confirms that they have read, understood and accepted the applicable booking and cancellation conditions.

Cancellation

Cancellation made up to 72 hours before the start of the experience

The reservation may be cancelled without penalty and the amount paid will be refunded in full.

The refund will be made using the same payment method used for the reservation, unless this is technically impossible. In such cases, Idônea will contact the customer to agree on an alternative refund method.

Cancellation made less than 72 hours before the start of the experience

The reservation becomes non-refundable and no refund will be issued.

Cancellation requests must be submitted in writing by email to info@idonea.pt.

Changes to the Reservation Date

Requests to change the date of the wine experience may be made up to 72 hours before the start of the experience, subject to Idônea’s availability.

A date change will only be considered confirmed once written confirmation has been received from Idônea.

Minimum Number of Participants

A minimum of 4 participants is required for the wine experience to take place.

If the minimum number of participants is not reached, Idônea will contact the customer in advance, whenever possible, to discuss the possibility of transferring the reservation to another available date.

If a suitable alternative date cannot be found, the amount paid will be refunded in full.

No-Show

If the customer does not attend the reserved experience without prior notice to Idônea, no refund will be issued.

5. Exceptional Circumstances

These policies apply without prejudice to any rights that cannot legally be excluded or limited under applicable Portuguese or European legislation.

In exceptional circumstances that may prevent Idônea from providing any of the booked services, Idônea will act in accordance with applicable legislation and communicate directly with the customer to determine an appropriate solution.

Where applicable, Idônea may propose changing the reservation date, replacing the booked service or refunding amounts paid, depending on the circumstances and applicable legislation.

6. Refunds

Where a cancellation gives the customer the right to a refund, the refund will be made using the same payment method used for the reservation, unless this is technically impossible or otherwise agreed with the customer.

Idônea will process the refund within the legally applicable timeframe.

7. Information About the Experiences

Information relating to accommodation, dining experiences, wine experiences, schedules, duration, capacity and other characteristics of the services is provided on the website for the information of customers.

Idônea may, where necessary, make changes to the schedules, locations or conditions under which experiences take place for operational, weather-related, safety or other justified reasons.

Whenever a change materially affects an existing reservation, Idônea will endeavour to inform the customer as far in advance as possible and will act in accordance with applicable legislation.

8. Use of the Website

The content of this website is provided for informational and commercial purposes relating to Idônea’s services.

Idônea endeavours to ensure that the information provided on the website is accurate and up to date. However, it may make changes to content, prices, availability, images, features or other information without prior notice.

Reservations are subject to the conditions presented to the customer at the time of booking.

9. Intellectual Property

All content on this website, including texts, photographs, images, videos, graphics, logos, design elements and other materials, is protected by applicable copyright and intellectual property legislation.

Unless prior express authorisation has been obtained from Idônea, the reproduction, distribution, modification, publication or commercial use of website content is not permitted.

10. Liability

Idônea endeavours to ensure the availability and proper functioning of the website but cannot guarantee that access to the website will be permanent, uninterrupted or completely error-free.

Idônea shall not be liable for temporary interruptions to the website resulting from maintenance operations, technical failures, network issues or other circumstances beyond its reasonable control.

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

11. Alternative Dispute Resolution

In the event of a consumer dispute, the consumer should first seek to resolve the matter directly with Idônea.

Consumers may also make use of the Alternative Dispute Resolution (ADR) mechanisms available under applicable Portuguese legislation.

Information regarding the competent Alternative Dispute Resolution entities can be obtained through the official channels of the relevant public authorities.

Idônea also provides access to the Livro de Reclamações (Complaints Book), as required by applicable law.

12. Applicable Law

These Terms and Conditions are governed by Portuguese law, without prejudice to any mandatory legal provisions applicable to consumers, including those arising from Portuguese and European consumer protection legislation.

Any dispute shall be dealt with in accordance with the legally applicable rules of jurisdiction.

13. Acceptance of the Terms

By making a reservation through the Idônea website, the customer confirms that they have read, understood and accepted these Terms and Conditions, including the Booking and Cancellation Policy applicable to the service reserved.

The version of the Terms and Conditions in force is the version published on the website at the time the reservation is made.

Idônea Unipessoal, Lda.
Rua Senhora das Mercês, No. 24
9680-463 Ponta Garça
São Miguel, Azores
Portugal

Email: info@idonea.pt
Telephone: (+351) 964 692 472